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General FAQ’s
1. How do I contact Dashing Websites Solutions?
2. I am already an Dashing Websites Solutions client, what are my e-mail details?
3. How long does it take to have my Dashing Websites Solutions web hosting account set up?
4. Do you offer hosting for foreign domains and as well as domestic domains?
5. What is web virtual hosting?
6. What is the Dashing Websites Solutions E-mail Control Panel?
7. Can I transfer my current domain name to Dashing Websites Solutions hosting free of charge?
8. How am I billed for my Dashing Websites Solutions web hosting account each month?
9. What level of technical support does Dashing Websites Solutions web hosting provide?
10. Do you have your own servers?
General FAQ’s
1. How do I contact Dashing Websites Solutions? Please feel free to contact us via our online form and an Dashing Websites Solutions support consultant will get back to you as soon as possible.
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2. I am already an Dashing Websites Solutions client, what are my e-mail details?
Your user name Is your whole e-mail address, eg: yourname@yourdomainname.com.au
Your password: as provided by as at time of setting up your e-mail account
Incoming mail server: mail.yourdomainname.com.au
Outgoing mail server: Please check with your Internet provider.
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3. How long does it take to have my web hosting account set up? Your Dashing Websites Solutions hosting account will be set up the same business day! Once your account is setup an activation notice will be sent to you via e-mail including your user-ID, password, and your IP address.
4. Do you host foreign domains and as well as domestic domains? Yes we can provide web hosting for domestic domains, foreign, world sites and more. Our tier-1 data architecture makes us a global hosting provider.
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5. What is virtual web hosting? Virtual web hosting is an option that allows a company or individual to lease part of a server to store their web site’s data, instead of paying for an entire web server, with more space than they actually need. As part of our virtual web hosting we provide a dedicated IP address which is static as opposed to a shared IP which is not.
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6. What is the Dashing Websites Solutions E-mail Control Panel? The Control Panel is an easy to use web based tool that allows you to manage your e-mail accounts.
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7. Can I transfer my current domain name to you free of charge? We do not charge anything to delegate (DNS transfer) a domain to our servers, however, a renewal fee applies if transferring a domain name from one registrar to another. When you open your Dashing Website Solutions web hosting account just indicate on order form whether it is a new domain you would like hosted or one you want to transfer from another company.
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8. How am I billed for my web hosting?
You will billed yearly for your hosting.
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9. What level of technical support do you provide? When you have a server or web hosting related question simply lodge a support ticket with your name, domain name and a detailed explanation of the problem you are having. We answer all server related e-mail immediately. We cant provide support for 3rd party scripts that you may want to install however, that level of support should be provided by the vendor or provider of the script.
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10. Do you have your own servers? Yes, we sure do. Here’s a basic run down of what we have in place. Please see our Network Description.
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